Refund policy

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 7 days from the date of delivery to return eligible items for a refund or exchange.

Eligible Items

To be eligible for a return, items must be:

Unused and in the same condition that you received them
In their original packaging
Accompanied by proof of purchase (order number)

Non-Returnable Items

The following items cannot be returned:

Personal care items (for hygiene reasons)
Sale or clearance items marked as final sale

How to Start a Return

Contact us at [contactsgbestdeal@gmail.com] with your order number
We'll provide you with a return authorization and shipping instructions
Pack the item securely in its original packaging
Ship the item back to the address provided

Return Shipping

Defective or wrong items: We'll cover return shipping costs
Change of mind: Customer is responsible for return shipping costs
We recommend using a trackable shipping service

Refunds

Once we receive and inspect your return, we'll send you an email confirming receipt. If approved, your refund will be processed within 5-7 business days to your original payment method.

Please note that shipping costs are non-refundable, and it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you need a different size or color, please return the original item and place a new order to ensure the fastest delivery of your preferred item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contactsgbestdeal@gmail.com] with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.